Hello, pleased to meet you.

I’m a human-centred researcher and UX practitioner. I help organisations sort through noise and complexity to emerge on the other side with clarity.

Featured work

Technology Workbench

Design of an enterprise tool to reduce context-switching and toil faced by IT engineers.

Qualitative research
Workshop facilitation
UI/UX

A detailed service blueprint of the end-to-end cash FX journey in Singapore.

Transactional FX Service Blueprinting

Mapping out the current state processes and challenges in employees' end-to-end product journey.

Service design
Qualitative research
Workshop facilitation

Colleagues gathered around a table covered in sticky notes and printouts during a workshop.

Employee Experience Tool

Research and strategy for an integrated internal tool to create an effective and delightful employee experience.

Qualitative research
Workshop facilitation
Product strategy

The redesigned luxury mall homepage, with a seasonal ‘Spring Forward’ campaign banner.

Luxury Mall Website Revamp

Redesign of a luxury mall's website experience.

Card sort
Information architecture
Workshop facilitation
UI/UX